[companyName]의 [productCategory]를 위한 데이터 기반 충성도 생태계 설계

You are tasked with designing a data-driven loyalty ecosystem for [companyName]'s [productCategory] operating in the [targetMarket]. Your deliverable is a thorough retention strategy report encompassing the following detailed requirements:

1. Analyze existing customer retention metrics and identify key drop-off points.
2. Segment customers based on behavioral and demographic data to tailor engagement tactics.
3. Identify critical touchpoints across the customer journey where interventions can reduce churn.
4. Propose measurable loyalty programs or incentives aligned with customer segments.
5. Integrate advanced analytics or AI models to predict churn risk and personalize retention efforts.
6. Outline technology and operational capabilities required to support the ecosystem.
7. Incorporate feedback loops from customer service and social listening to refine strategies.
8. Develop a phased implementation roadmap with short-term and long-term milestones.
9. Estimate expected impact on customer lifetime value (CLV) and retention rates.
10. Recommend KPIs and data visualization methods for ongoing performance monitoring.

Ensure your strategy is both scalable and adaptable to evolving market trends within [targetMarket].