예상치 못한 서비스 중단에 대한 위기 커뮤니케이션 편지 작성

[targetMarket]에 영향을 미친 예상치 못한 서비스 중단에 대해 구조적이고 공감 어린 비즈니스 서신을 작성합니다. 이 편지는 문제를 전달하고, 즉각적인 조치 계획을 설명하며, 안심시키고, 지속적인 지원 채널을 제공해야 합니다.

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Subject: Important Update Regarding Service Interruption Affecting [targetMarket]

Dear [recipientTitle] [recipientLastName],

We regret to inform you that due to [causeOfDisruption], our [serviceName] has been unexpectedly disrupted as of [disruptionStartDate]. We understand the inconvenience this may cause and sincerely apologize for any impact on your operations.

Our team has immediately implemented [correctiveActions] to resolve the issue and minimize downtime. We are closely monitoring the situation and expect to restore full service by [estimatedResolutionDate].

We value your trust and are committed to transparent communication throughout this period. Should you have any questions or require assistance, please contact our support team at [supportContactInfo].

Thank you for your understanding and continued partnership.

Sincerely,
[senderName]
[senderPosition]
[companyName]

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