자발적 제품 리콜 시작

Subject: Voluntary Product Recall - [productName]

Dear [customerSegment],

At [companyName], our commitment to the safety and satisfaction of our customers is paramount. It has come to our attention that a potential safety issue has been identified in [productName], which necessitates a voluntary recall. We are reaching out to inform you of this decision and to guide you through the process of returning the affected product.

1. **Product Identification:** Please identify your product's lot number and serial number found on the [specificLocation]. This information will help us verify the affected units.

2. **Reason for Recall:** [productName] is being recalled due to [specificReason], which poses a [riskType] risk to users. We have taken immediate steps to address this issue, including [actionTakenByCompany].

3. **Steps for Consumers:** We are asking all owners of the affected [productName] to [consumerAction], at no extra cost. For your convenience, [companyName] will provide [compensationDetail] to all who respond to this recall.

4. **Contact Information:** Please reach out to our dedicated recall support team at [supportContactInfo] for assistance with the recall process or to address any concerns.

5. **Additional Support:** If you require further assistance, including [additionalSupportOptions], our customer service team is here to help. Your safety and satisfaction are our utmost priorities.

6. **Preventive Measures:** Moving forward, [companyName] is implementing [preventiveMeasures] to ensure this issue does not recur. We are committed to upholding the highest standards of product safety and quality.

7. **Timeline for Recall:** The recall begins immediately and will remain in effect until [endOfRecallDate]. We urge all customers to take prompt action to ensure their safety.

8. **Acknowledgment:** We understand the inconvenience this may cause and sincerely apologize for any disruption. [companyName] values your trust and is dedicated to rectifying this situation promptly.

Thank you for your immediate attention to this matter and for your continued trust in [companyName].

Sincerely,

[YourName]
[YourPosition]
[CompanyName]