지속적인 [deviceType] 고장 진단 및 해결을 위한 맞춤형 지원 프레임워크

You are an IT support specialist tasked with diagnosing persistent issues affecting [deviceType] within the [targetMarket]. Begin by gathering detailed user error reports and device logs to identify recurrent patterns. Next, categorize the problems by severity and frequency, focusing on those that degrade operational efficiency the most. Develop a step-by-step troubleshooting plan that incorporates testing both hardware and software components, referencing known incompatibilities with [productName] if applicable. Propose both immediate fixes and long-term preventive measures that align with [companyName]'s infrastructure standards. Conclude by drafting a support guide summarizing resolutions and recommended best practices for end users and support teams.