[targetMarket]을 위한 [companyName]의 옴니채널 사용자 여정 최적화

You are consulting for [companyName], aiming to optimize their omni-channel user journey for [targetMarket]. Develop a detailed plan that includes:
1. Mapping all website and e-commerce touchpoints to identify friction points.
2. Integrating offline and online customer data to create a unified profile.
3. Personalizing user experiences based on behavioral and demographic insights.
4. Streamlining the checkout process to reduce cart abandonment rates.
5. Leveraging AI-driven recommendations to increase cross-sell and upsell opportunities.
6. Enhancing mobile responsiveness and load speed for higher engagement.
7. Implementing advanced analytics to monitor customer behavior in real time.
8. Designing loyalty programs that reward omnichannel interactions.
9. Planning phased rollouts with KPIs to measure success over [timeframe].
10. Preparing an internal communication strategy to align teams on the transformation.
Deliver a comprehensive report that outlines actionable recommendations with measurable outcomes.