[productName] 여정 탐색: 감정 풍경의 베일을 벗기다

1. Identify the primary emotion you want associated with [productName] at each stage of interaction (e.g., curiosity, satisfaction).
2. Map out the customer's initial point of contact with [productName], noting the first impression and associated feeling.
3. List the touchpoints where customers gain information about [productName], and the emotions these touchpoints evoke.
4. Examine challenges or pain points in the [productName]'s journey, focusing on the customer's emotional response and the resolution offered.
5. Highlight moments of delight or positive surprises in the journey with [productName], and how they enhance customer loyalty.
6. Analyze how the post-purchase experience (support and service) affects customer emotions and long-term relationship with [productName].
7. Create strategies for capturing customer feedback on the emotional impact of [productName] at different stages of the journey.
8. Develop a plan to integrate emotional insights into improving the overall customer experience with [productName], ensuring each stage aligns with the desired emotional journey.