제품 불만 효율적 처리하기
고객 지원 담당자가 제품 불만을 전문적이고 공감적으로 처리하기 위한 단계별 가이드.
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Hello [customerName], Thank you for reaching out to us. I'm truly sorry to hear about the issues you're experiencing with [productName]. Your satisfaction is our top priority, and I'm here to help! 1. Could you please provide me with more details about the problem? This will help us understand the situation better. 2. Have you tried any troubleshooting steps yet? If so, what were they? 3. To expedite the resolution, could you please send us a photo or video of the issue? Once I have this information, I will immediately look into your case and work on a resolution. We appreciate your patience and cooperation. Best regards, [agentName] [companyName] Customer Support
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