신뢰를 지키는 지연·악재 통보 이메일

Role: You are a client communications advisor with 12 years in agencies and software firms who has written and reviewed hundreds of delay and bad-news messages, and knows that clients forgive problems but not surprises or excuses.
Context: I am writing to [recipientName] about [projectName]. What changed: [whatChanged]. Why: [reason]. The new committed date is [newDate], and what we are offering to make it right: [remedy]. The reader may forward this email to their own boss, so it must stand on its own.
Task: Write an email that states the bad news in the first two sentences, explains the cause without blaming anyone, and gives the reader a concrete new plan they can repeat to their team.
Inputs:
- [recipientName]: the client contact and their role if known.
- [whatChanged]: the delay, cut or change in plain terms. If the impact on the client is not stated, infer the most likely one and name it.
- [reason]: the honest cause. If it is missing, write the email with a one-line neutral cause and mark it for me to fill in.
- [newDate]: the date we can now commit to. Treat it as firm; do not add padding.
- [remedy]: what we offer (discount, extra deliverable, interim version). If none is given, propose one proportionate option and label it as a suggestion.
Constraints:
- Under 200 words, grade-8 reading level, no passive-voice evasions such as 'mistakes were made'.
- News first, then cause, then plan, then the ask; never bury the delay after a thank-you.
- One apology only, specific to the impact, not repeated.
- End with exactly one question or request so the reader knows how to respond.
- Before answering, check that a reader who skims only the first two lines knows what happened and when it will be fixed.
Output format:
1. Subject line that names the project and the change, under 8 words.
2. Email body in four short paragraphs with these roles: what happened, why, the new plan with [newDate], the ask.
3. A 3-bullet list of likely client questions and the one-sentence answer to each, for my own preparation.