[productName]를 통해 [targetMarket] 고객 유지를 극대화하기 위한 선제적 참여 모델 설계

As a Customer Success strategist for [companyName], design an advanced engagement model specifically for [targetMarket] users of [productName]. Your deliverable should include: 1) Identification of key touchpoints where proactive engagement significantly impacts retention; 2) Development of predictive indicators based on usage data and customer behavior to trigger personalized outreach; 3) Segmentation criteria that support targeted communication strategies; 4) Creation of a feedback mechanism to capture real-time customer sentiment and adapt the engagement approach; 5) Integration plan illustrating how cross-functional teams will collaborate to execute the strategy; 6) Metrics and KPIs to monitor success and iteration cycles over the next [timeframe]; 7) Risk analysis highlighting potential barriers to adoption and mitigation tactics; 8) A phased roadmap for roll-out including pilot testing and scaling; 9) Recommendations for toolsets or technologies required; 10) Alignment with broader company goals and customer success frameworks. Frame your response to emphasize data-driven decision-making and adaptability.