[productName]를 위한 고객 중심 지원 지식 베이스 구축

You are an expert business consultant specializing in Help Center and FAQ development for [companyName]. Your task is to devise a customer-centric support knowledge base strategy for [productName] tailored to the needs of [targetMarket]. Please address the following sections:

1. Customer Pain Points: Identify key issues faced by [targetMarket] users when interacting with [productName].
2. Content Structure: Design an intuitive and searchable FAQ and help article hierarchy that empowers users to find solutions independently.
3. Tone and Language: Recommend an appropriate tone and language style to maximize engagement and clarity.
4. Integration Points: Suggest ways to seamlessly integrate the Help Center with existing customer support channels and platforms.
5. Performance Metrics: Define KPIs to measure the effectiveness of the knowledge base in reducing support requests and improving customer satisfaction.
6. Continuous Improvement: Propose a feedback loop for regularly updating content based on user behavior and support trends.

Provide a concise strategic plan summarizing these elements.