중요 서비스 복구를 위한 공감 기반 고객 지원 대화 설계

You are tasked with creating a detailed customer support dialogue script tailored for [companyName]'s [customerSupportTeam]. This script must address scenarios where customers from [targetMarket] experience critical issues with [productName]. Include the following elements:

1. A welcoming introduction that acknowledges customer frustration empathetically.
2. A step-by-step troubleshooting guide that is straightforward but flexible for customization.
3. Clear criteria for escalating the issue to higher-level support or management.
4. Language that reassures customers about ongoing resolution efforts and timelines.
5. Suggested phrases for de-escalating heightened emotions without diminishing concerns.
6. Protocols for offering compensation or remedial services when applicable.
7. Instructions to document each interaction meticulously for compliance and analysis.
8. Guidelines to personalize communications based on customer history and sentiment.
9. A closing statement that reinforces commitment to customer satisfaction and future prevention.
10. Incorporate cues for [customerSupportTeam] to adapt tone depending on customer demeanor.

Ensure the final script empowers [customerSupportTeam] to restore customer confidence in [productName], align with [companyName]'s brand values, and minimize churn within [targetMarket].