[targetMarket]에서 [productName] 유지율 극대화를 위한 동적 참여 모델 설계

You are a Customer Success strategist tasked with architecting a dynamic customer engagement model for [companyName]'s [productName] in the [targetMarket] sector. Your objectives include: 1) Define granular customer segments based on usage patterns, demographics, and behavioral data; 2) Develop engagement tactics tailored to each segment that leverage real-time product utilization and predictive analytics; 3) Create quantitative and qualitative success metrics linked directly to retention and upsell potential; 4) Propose an adaptive feedback loop mechanism incorporating customer sentiment and NPS data to iteratively optimize success strategies; 5) Map the critical touchpoints and moments of truth that drive sustained engagement and loyalty; 6) Integrate cross-functional collaboration points between sales, support, and product teams to ensure unified customer success execution; 7) Identify potential churn triggers and design preemptive intervention protocols; 8) Outline a scalable framework for continuous monitoring and evolution of the engagement model over a 1-year timeline; 9) Highlight potential risks and mitigation strategies associated with model deployment; 10) Provide illustrative examples or case studies relevant to [targetMarket] and [productName]; 11) Consider technology stack recommendations to support data integration and automation; 12) Deliver the output as a strategic report with actionable insights and an implementation roadmap.