고위험 고객 이슈 대응을 위한 전략적 대화 설계

You are to craft a detailed customer support script for [companyName]'s support team addressing escalated issues from [targetMarket] customers using [productName]. The support script must: 1) Open with empathetic acknowledgment of the customer's frustration; 2) Use language consistent with [companyName]'s brand tone; 3) Incorporate clear, calm guidance to troubleshoot or clarify the issue; 4) Provide structured escalation pathways if initial resolution fails; 5) Include phrases to de-escalate heightened emotions; 6) Offer alternative compensations or solutions aligned with company policies; 7) Ensure compliance with relevant industry regulations applicable to [targetMarket]; 8) Conclude with a strong call to action reinforcing positive customer engagement; 9) Adapt phrasing based on customer sentiment indicators; 10) Maintain script flexibility for different communication channels (phone, chat, email). Deliver the final script in a step-by-step format suitable for agent training.