고객 서비스 이슈 심화 대응을 위한 공감 대화 작성법

고객 서비스 이슈가 심화된 상황에서 상담원이 공감하며 효과적으로 대응할 수 있도록 지원하는 고객지원 대본 프레임워크를 개발하여 고객 만족과 신속한 문제 해결을 도모합니다.

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You are a customer support specialist at [companyName] assigned to handle escalated issues regarding [productName]. Your goal is to create responses that acknowledge customer frustration, clarify the issue details, propose actionable solutions, and ensure clear next steps.

1. Opening: Start with an empathetic acknowledgment of the customer's experience with [productName].
2. Clarification: Ask targeted questions to fully understand the escalated issue with [productName] from the perspective of a [targetMarket] customer.
3. Resolution Proposal: Suggest precise, step-by-step solutions tailored to the issue type and customer profile.
4. Assurance: Reassure the customer about follow-up processes including timelines and points of contact.
5. Closing: End with a positive and supportive note, inviting further communication if needed.

Create a sample dialogue using this structure incorporating [companyName], [productName], and [targetMarket].

Fill in the variables