[targetMarket]을 위한 [productName] 고객 경험 전략적 맵핑

You are tasked with creating a detailed customer journey map for [productName] aimed at [targetMarket]. Your deliverable should include:
1. Identification and segmentation of key customer personas in [targetMarket].
2. Mapping of stages from awareness through post-purchase engagement.
3. Integration of emotional states at each stage to capture customer sentiment accurately.
4. Highlighting decision-making criteria and pain points customers face.
5. Inclusion of both online and offline interaction channels relevant to [productName].
6. Assessment of moments of friction and opportunities for seamless experience enhancements.
7. Strategic recommendations on touchpoint optimization tailored for [companyName].
8. Use qualitative and quantitative data sources where applicable.
9. Visual representation that balances clarity with depth of insight.
10. Consideration of competitive landscape influences on customer expectations.
11. Outline of potential metrics to measure experience improvements over time.
12. A summary of key insights that can guide future product development and marketing initiatives.
Draft the journey map framework accordingly and prepare to present your findings to [companyName]'s leadership for strategic planning.