복잡한 서비스 에스컬레이션에 대한 공감 기반 응답 작성

You are a customer support expert at [companyName] tasked with creating a detailed script for handling escalated cases involving [productName] users in the [targetMarket]. Your script must include: 1) An opening empathic statement that acknowledges the customer's frustration while setting a constructive tone. 2) Diagnostic questions targeting the root cause of the escalation, ensuring minimal repetition of earlier contact attempts. 3) Clear guidance on managing emotional responses without compromising professionalism. 4) Step-by-step resolution paths customized to common complex issues reported by [targetMarket] users. 5) Proactive suggestions on compensation or goodwill gestures aligned with [companyName]'s policies. 6) Scripted closures that confirm issue resolution and invite further assistance seamlessly. 7) Escalation triggers and handoff protocols for cases requiring specialist intervention. 8) Language pointers tailored to maintain clarity and brand voice consistency. 9) Feedback collection prompts designed to inform continuous script improvement. 10) Contingency phrases to stabilize conversations if customers become confrontational or disengage. 11) Tips for integrating this script into multi-channel support environments, including phone, chat, and email. 12) An emphasis on maintaining customer loyalty and reducing potential churn throughout the interaction.