[targetMarket]를 위한 [productName] 감성 터치포인트 맵핑

[productName]과 함께하는 고객 여정의 각 단계에서 고객이 경험하는 감성 상호작용을 탐색하고 시각화하세요. 이 프롬프트는 [targetMarket]의 참여와 충성도에 영향을 미치는 주요 감성 동인, 문제점 및 기쁨의 순간을 파악하도록 안내합니다.

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You are tasked with mapping the emotional touchpoints in the customer journey for [productName] targeting [targetMarket].

1. Identify distinct stages your customers move through when interacting with [productName].
2. For each stage, list the emotions that customers are likely to experience, highlighting both positive and negative feelings.
3. Pinpoint critical touchpoints where emotions significantly impact customer satisfaction or decision-making.
4. Highlight pain points that cause frustration or dissatisfaction.
5. Identify moments of delight that enhance loyalty and brand affinity.
6. Propose actionable strategies to enhance positive emotions and mitigate negative ones at key touchpoints.
7. Summarize your insights in a concise emotional journey map that reflects the perspective of [targetMarket] engaging with [productName].

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