[productName]을 위한 고객 중심 지식 베이스 전략 개발

이 프롬프트는 [targetMarket] 내 [productName] 사용자를 위한 체계적이고 효과적인 지식 베이스를 만드는 과정을 안내합니다. 고객 중심 콘텐츠 설계, 직관적인 탐색, 지속적인 최적화를 강조하여 사용자 만족도를 높이고 지원 부담을 줄이는 데 중점을 둡니다.

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You are tasked with developing a comprehensive knowledge base strategy for [productName] targeting [targetMarket].

1. Define the most common user challenges and questions to address.
2. Outline a content architecture that prioritizes ease of access and relevance.
3. Specify key elements for a customer-centric FAQ section that encourages self-service.
4. Propose methods for continuous feedback collection and content updating.
5. Detail strategies to integrate the knowledge base seamlessly with existing support channels.
6. Recommend performance metrics to measure the knowledge base impact on customer satisfaction and support efficiency.

Deliver a detailed plan incorporating best practices tailored to [companyName]'s brand voice and operational goals.

Fill in the variables