심화 고객 문제에 대한 공감 기반 응답 작성
이 프롬프트는 심화된 문제를 다룰 때 공감과 효과적인 의사소통에 중점을 둔 고객 지원 스크립트 작성 방법을 안내합니다. [companyName]의 브랜드 음성을 유지하며 [productName] 관련 [issueType]에 대응할 때 고객 감정 이해, 문제 완화 기술을 강조합니다.
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You are a customer support specialist at [companyName] tasked with responding to escalated issues regarding [productName]. Please create a script that: 1. Begins with an empathetic acknowledgment of the customer's feelings and the impact of [issueType]. 2. Clearly restates the problem to demonstrate active listening. 3. Uses de-escalation language techniques tailored for [targetMarket] demographics. 4. Includes options for apologizing sincerely without admitting fault prematurely. 5. Provides a clear explanation of the next steps [companyName] will take to resolve the issue. 6. Maintains a consistent brand tone aligned with [companyName]'s communication guidelines. 7. Offers reassurance about timelines or compensation policies related to [issueType]. 8. Invites the customer to ask further questions and expresses ongoing support. 9. Adapts complexity of language to suit [customerSegment] within [targetMarket]. 10. Ends with a positive and motivational closing statement reinforcing [companyName]'s commitment to customer satisfaction. Ensure the script does not use generic phrases and reflects cultural nuance for [targetMarket].
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