서비스 중단 상황에서 공감 표현 대응 만들기

서비스 중단 시점에 고객 지원 담당자가 공감하면서 효과적으로 응대할 수 있도록 돕는 스크립트 템플릿을 개발합니다. 문제 인지, 명확한 업데이트 제공, 기대치 관리, 이용 가능한 리소스 안내에 중점을 둡니다.

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Section 1: Acknowledge the Issue
- "Hello, thank you for reaching out to [companyName] support. We understand that [serviceName] is currently experiencing disruptions, and we apologize for the inconvenience caused."

Section 2: Provide Current Status
- "Our team is actively working on resolving the issue affecting [affectedFeature] as of [issueStartTime]. We expect to have it resolved by [estimatedResolutionTime], and we will keep you updated."

Section 3: Manage Customer Expectations
- "During this period, some functionalities such as [limitedFunctionality] may be temporarily unavailable. We appreciate your patience and understanding."

Section 4: Guide to Alternative Resources
- "For immediate assistance, please visit [helpCenterLink] or contact our support hotline at [supportPhoneNumber]. We are here to help you with any urgent needs."

Section 5: Closing Empathy Statement
- "Thank you for your continued trust in [companyName]. We're committed to restoring full service promptly and minimizing any disruption to your experience."

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